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How Milvet Handles Your Account Rights

Your account with us is governed by clear terms — what you can do, what we commit to, and what depends on your local law and eligible region.

Jurisdiction-dependent accessAccount-level protectionsLocal payment coveragebKash, Nagad, Rocket scopeYour right to request changes
Milvet How Milvet Handles Your Account Rights
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Security and Your Rights

We hold your account data only for as long as your account is active or as required by applicable financial and legal obligations. Your deposit records — including bKash, Nagad, and Rocket transaction histories — are retained for the period required by payment processing rules and are accessible to you through your account statement at any time. Account security uses a combination of OTP verification at login and session monitoring; if unusual access is detected, your account may be temporarily locked and you will be contacted through your registered details.

Data Retention

We retain account and transaction records only as long as required by our legal and payment obligations. You can request a summary of what we hold at any time.

Account Security

OTP verification and session monitoring are active on every account. If access looks unusual, we lock the account and reach out through your registered contact details.

Your Data Rights

You have the right to access, correct, or request deletion of your personal data, subject to legal retention requirements. Submit requests through account support.

Cookie and Tracking Policy

Our platform uses session cookies for login continuity and analytics cookies that you can manage through your browser settings. No tracking data is sold to third parties.

LEGAL QUERIES AND CONTACT

Reach Us on Legal and Account Questions

If you have a question about how our terms apply to your account, how your data is handled, or how to request changes to your registered information, our support team handles legal and account queries directly. We do not route legal requests through automated systems — a real support agent reviews account and legal questions and responds through the channel you used to contact us.

Team online

Live Chat Support

Open the live chat widget inside your account dashboard to raise a legal or account query. Agents handle terms, eligibility, and account-status questions through this channel.

Email Support

Send account and legal queries to our support address listed in your account settings. Include your registered account ID so the team can locate your record quickly.

Account Help Centre

The help centre inside your account covers common legal questions including data access requests, term change notices, and how to close your account if needed.

Common Legal Questions From Our Account Holders

These are the questions we see most often from account holders in Bangladesh about how our terms work, what rights you have, and how to act on them.

Access depends entirely on your local law and the eligible regions we serve. You are responsible for confirming that online gaming is permitted under the laws where you are located before opening an account.

Contact our support team through live chat or email with your registered account ID. We process data access requests within the timeframe stated in our privacy terms.

Yes. Submit a request through account support with the relevant identification documents. We verify the change before updating your record to protect account security.

Any withdrawable balance is returned to the wallet method used for the original deposit — bKash, Nagad, or Rocket — following our standard withdrawal verification steps.

We notify account holders of material changes through the contact details registered on your account. Keeping your email address and phone number current ensures you receive these notices.

Contact support first and set out the specific decision you are disputing. If that does not resolve the matter, the formal dispute process in our terms sets out the next steps available to you.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.