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Terms Conditions You Need to Know

We keep our terms straightforward so you understand what applies when you open an account, fund it with bKash, Nagad or Rocket, and start playing. These conditions cover account eligibility, payment rules, game conduct and how we handle disputes.

Account eligibilityPayment termsWithdrawal verificationDispute resolutionRule enforcement

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POLICY HANDLING

How We Apply and Enforce These Terms

We run automated and manual checks to enforce these terms fairly. Account verification, payment review and game-conduct monitoring all follow the clauses laid out above. When we identify a breach we notify you before taking action, except in cases of fraud or abuse where immediate suspension is required.

Verification Process

We verify your identity and payment method before your first withdrawal clears; submit ID or wallet screenshots through the account panel and we complete the check within 24 hours under normal volume.

Payment Compliance

Every bKash, Nagad and Rocket transaction is logged and matched to your account; we flag duplicate accounts or third-party wallets and may request additional proof before releasing funds.

Dispute Escalation

If you disagree with an account decision, submit a written dispute through support; we review the case, reference the relevant clause and respond within three business days with our resolution or next steps.

Data Retention

We keep account records, transaction logs and correspondence for the period required by our operational and legal obligations; contact us if you want to know what we hold or request deletion where permitted.

CONTACT PATHS

How to Reach Us About Terms Questions

If you need clarification on any clause in these terms or want to report an account issue, we handle queries through the channels below. Our team reviews terms-related questions within one business day and provides written confirmation of any account decision.

Team online

Live Chat

Open the chat widget in your account dashboard or from any page footer; our operators answer terms questions and can escalate policy disputes to the compliance team in real time.

Email Support

Send detailed questions or formal dispute notices to our support address; include your account ID and the specific clause you're asking about so we can respond with the right context.

Account Settings

Review your current account status, payment method on file and active restrictions from the settings panel; any limitation applied under these terms appears there with the reason noted.

How These Terms Apply to Your Account

Milvet Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Milvet operates this platform subject to local law and eligible regions. By opening an account you confirm you meet the legal age requirement where you reside and accept these terms in full. We reserve the right to verify your identity and payment details before processing withdrawals.

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Your account is personal to you; sharing login credentials or allowing third-party access violates these terms and may result in account suspension. All bets placed through your account are your responsibility. We apply these terms consistently but cannot guarantee service availability in jurisdictions where online gaming
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is restricted. Disputes are handled through our support channel first; if unresolved we follow the process outlined in the dispute-resolution section below. We may update these terms from time to time and will notify you through your registered contact method. Continued use of the platform after
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an update means you accept the revised terms. Payment terms specific to bKash, Nagad and Rocket are covered in the deposit and withdrawal clauses; each transaction is subject to verification and our anti-fraud checks. We retain transaction records as required by our operational and security policies.
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If you believe any term is unclear or unenforceable in your region, contact our support team before proceeding.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Terms & Conditions FAQ

We assess each case individually; minor breaches usually result in a warning and guidance on the correct process, while serious violations such as fraud or multiple accounts may lead to suspension and forfeiture of funds.

No; your account and your payment method must match the same verified identity. Deposits from third-party wallets are flagged, and we may freeze your account until you provide proof of ownership.

We send an email or in-account notification when we update any clause; the revised version is posted on this page with the effective date noted at the top, and continued use means acceptance.

Contact support with your account ID and transaction reference; we review the decision, explain which term was applied and offer a resolution path if the rejection was made in error.

Yes; the same terms apply to every account opened through this platform, though availability of specific features or payment methods depends on your location and compliance with local law.

Yes; submit a closure request through account settings or email support, and we process it within 48 hours once any pending transactions are settled and your balance is withdrawn or forfeited as per your instruction.

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