Reference

How We Handle Your Information

We collect only what we need to run your account, process your bKash, Nagad and Rocket deposits, and keep your lobby access secure. This policy explains what data we hold, how long we keep it, and how you can request changes or deletion.

Account data minimisedPayment details encryptedContact us anytimeRequest your dataDelete on request
Milvet How We Handle Your Information
PRIVACY QUESTIONS

How to Reach Us About Your Data

If you want to see what personal information we hold, request a correction, or ask us to delete your account data, contact our support team through any of these channels. We respond to data requests within seven business days and provide a summary of the information we store about you.

Team online

Live Chat

Open the chat widget in the bottom corner of any page and tell the agent you have a privacy question. Our team can pull your account summary or start a deletion request on the spot.

Email Support

Send your request to the support address listed in your account settings. Include your registered mobile number so we can verify your identity before sharing any personal data with you.

Account Dashboard

Log in and visit the privacy section under account settings. You can download a copy of your data, update your email or mobile number, and submit a deletion request without waiting for an agent.

DATA PROTECTION

How We Secure Your Information

We encrypt payment data when you send a bKash, Nagad or Rocket deposit, store account credentials in hashed form, and limit internal access to personal records. Our systems log every data request so we can audit who viewed your information and when.

Encrypted Transfers

Every page on Milvet uses SSL encryption so your password, mobile number and payment details travel securely between your device and our servers. We do not store your bKash, Nagad or Rocket PIN.

Cookie Control

We use session cookies to keep you logged in and remember your preferred language. Analytics cookies help us count visits and improve page load times. You can block analytics cookies in your browser without affecting account functions.

Data Retention Limits

We keep your account history while your account is open and for the audit period required by payment regulations. Once you request deletion, we remove personal identifiers within ninety days and retain only anonymised transaction records.

Access and Correction

You can download a copy of your data from the privacy section in account settings, update your email or mobile number anytime, or ask us to correct an error in your transaction history through live chat or email support.

Privacy Policy Questions

We collect your mobile number, email address, and device identifier when you register. When you deposit through bKash, Nagad or Rocket, we record the transaction amount, timestamp and payment reference so we can credit your account and process withdrawals.

We share transaction details with bKash, Nagad and Rocket processors only to complete your deposits and withdrawals. We do not sell your personal information to advertisers or data brokers. We may disclose records if required by a legal order in a jurisdiction where we operate.

Once you close your account and request deletion, we erase personal identifiers within ninety days. We keep anonymised transaction logs for the audit period required by financial record-keeping rules, typically five years, but those logs no longer contain your name or contact details.

Yes. Log in, go to account settings, open the privacy section, and click the download button. You will receive a file with your registration details, deposit and withdrawal history, and login timestamps within a few minutes.

We use session cookies to keep you logged in and preference cookies to remember your language choice. Analytics cookies track page views and load times. You can disable analytics cookies in your browser settings without losing access to your account or the lobby.

Open live chat from any page, send an email to the support address in your account settings, or use the privacy request form in the account dashboard. We respond to data requests within seven business days and can correct errors or start a deletion process immediately.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.